A recent addition to the list is the purchase of household goods such as appliances, computers and furniture. To avoid problems during these and other consumer transactions, take the steps and heed the warnings set out below.
• Decide in advance exactly what you want and what you can afford. Don't buy on impulse or because a salesperson is pressuring you.
• Ask friends and family for recommendations based on their experience on the goods you are going to purchase.
• Get advice and price quotes from several sellers from some reputed shops. Remember, their goal is to make a sale.
• Review product quality test results about which you are looking for and other information from consumer experts. You can get such information from Consumer Information Sources.
• Read and understand any contract you are asked to sign. Make sure there are no blank spaces and that any verbal promises made by the salesperson are in the contract.
• Get a written copy of guarantees and warranties. Compare their features.
• Extended warranties or service contracts are very profitable for business. Decide whether the extra peace of mind is worth the price. To find out more, contact the Federal Trade Commission or your state or local consumer office.
• Get the seller's refund and return policies. • Consider paying by credit card. If you later have a legitimate dispute with the seller, you do not have to pay a charge made on your credit card. See Credit.
